The following article was published in Training Technology & Human Resources [November 2001].

Personally speaking

The Waller-Wilson Matrix's inclusion of the word 'effective' is valuable. The focus on effective interventions rather than technology or sexy presentation is a step in the right direction.

I would amend the definition so it reads: 'e-learning is the effective learning process created through an appropriate mix of digitally delivered content combined with learner support and services.' There are two key changes to the original. First, the mix of digital content must be appropriate to the needs of the learner, and second, that support provided should be for the learner and not the learning.

Overall, the matrix is a great approach; it's clear and relatively unambiguous. It allows user to define their needs and use these to aid discussion with vendors. It would be good to see the accessibility measure developed over time to include IDTV, 3G and other emerging and portable standards. Whilst technically speaking, delivery to a 3G device is via the Internet [level 4] the usability issues are far different than delivery to a PC.

It would also be useful to see the matrix develop to take account of multiple accessibility and learner support options, as many organisations utilise a combination of these. In this way an e-learning intervention might be classified at 3-4-3-2, where the final number refers to an in-house workshop.