The following article was published for the Institute of IT Training (IITT) May [2011].

Many of us work very hard to do "The best we can" but what is the best and what happens if we fall short?  Within L&D as with so many other industries we strive for "great" but do we always achieve it, and what happens if we fall short - that elusive last 0.1%?  In this article, Jonathan Kettleborough takes you through the reasons why striving for the final 0.1% can bring real benefits.  If you really think that 99.9% is actually good enough then read on!

You can see the full article at this link:  Searching for the final 0.1 percent