The following article was published in Inside Learning Technologies [2005] and looks at how Managers of Training and HR departments have often faced the internal dilemma; they know they draw resources from the organisation, but are often unsure of how to articulate the benefits they deliver.  This is not just about Return on Investment [ROI]; it is about the whole modus operandi of the department itself.

You can see the full article at this link:  Making training your business