e-Business Club

Using the internet to manage service operations

This presentation was delivered at the e-Business Club March 2005.

At this conference, Jonathan Kettleborough talked about the benefits of using the internet to manage your service operations.

This session covered issues such as engaging with your customers at a distance and reducing the overall cost of service operations.

This presentation was delivered at the e-Business Club in March 2005.

At this conference, Jonathan Kettleborough talked about the benefits of transforming your business through the use of internet technology. This session covered areas such as internet marketing, service operations and remote working.