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Assessing and meeting clients needs E-mail

Assessing and meeting clients needs

This presentation was delivered at Manchester Metropolitan University in March 2002.

At this lecture, Jonathan Kettleborough discussed the issues involved in understanding, assessing and meeting the nees of your clients in order to deliver meaningful, lasting and effective solutions.

This lecture covered issues such as the e-market, service quality, key business drivers, global strategy and how to best present your solution.

 

 


You can view the presentation using this link:  Assessing and meeting clients needs